Do you know what your policies say?
I just took a look at our terms of service (after years) and realized that this is shameful. There are penalties in there that we’ve never charged and likely never will charge that I forgot about years ago. There are timelines which don’t apply anymore and never will again. Then again, some stuff just doesn’t even make sense anymore. It made me wonder how many other policies are out there which are completely out of date.
When is the last time you visited (and actually read) your terms and policies? Do your shipping and returns policies still make sense? Do your terms of service contain stuff you didn’t even know were there anymore? Are there policies you need to have, but don’t? What about a privacy statement? Perhaps the bigger question is—why do we not give these things more attention since they’re our protection and our customers’ protection?
I know my reasoning—it’s BORING! But hey, this is business and we need to get with it! Revisit your terms and policies today.
